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Hazza11
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Cant load Netflix

When trying to load netflix through my virgin TV we get the netflix front screen and then when we press the red button to load it we just get a black screen, no message just black screen.  Please can someone offer advice on how to re-set.

Many thanks

Hazza11 (Dionne)

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Re: Cant load Netflix

Hi Hazza11, 

 

Thanks for your post and welcome to our community 🙂

 

Can you confirm if rebooting your box helps?

 

What happens when you try accessing it via Home and apps?

 

Get back to me when you can,

 

Alex_Rm

 

 

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Hazza11
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Re: Cant load Netflix

Hi Alex, in the meantime I called Virgin Media and they helped me to re-set it, it now works, thanks for your help.
Dionne
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