My outside cable box has been smashed (not sure if deliberate it accidental, but I've noticed a few broken on my street), and cables have been exposed. Is this something virgin can get replaced? Only the back plate stuck to the wall remains, the whole outside piece has been smashed to bits.
Virgin will replace the box yes as it helps protect the connections from the elements. It isn't exactly 'essential' so would not be done right now and would have to wait until restrictions get lifted. It shouldn't cause you any issues, if you are concerned about it, I would just tape a plastic bag over it just to help stop any water getting in the connections.
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Hi Beth, that's very kind if you. Postcode is ME1 2ED and it's on the bottom of the wall between # 43 and 41
As suggested elsewhere I'll look at wrapping the cables in a taped plastic bag to help protect from damage, and I don't think this is high priority so understand if this can't be seen to until the lockdown is relaxed