I've been in touch with Virgin and they told me this issue is resolved. It is not. My Websafe settings are showing Websafe and Virussafe are on but I can access the big well known porn sites. I have manually blocked one of these and it's showing in my blocked list but is still accessible.
Anyone able to offer advice as to what I can do to get the filtering services working?
Absolutely. I don't believe anything will stop someone who wants to access certain sites. My kids are pretty switched on to online harms and I believe online material is a part of life these days - learning what is acceptable and what is not is important.
I just don't believe in making it too easy for them so if you have any suggestions, love to hear them.