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frankieboy13
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Child safe staying on

Hi, I had a new router delivered last week because the old one stopped working. Once installed I found I could not access my websites, I went onto my account to change child safe settings to off but to no avail, can anyone help please?

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Superuser
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Re: Child safe staying on


@frankieboy13 wrote:

Hi, I had a new router delivered last week because the old one stopped working. Once installed I found I could not access my websites, I went onto my account to change child safe settings to off but to no avail, can anyone help please?


Does it show as off in the control panel?

If so and you've rebooted the hub and rebooted all of your devices since making the change, then it is bugged out on the VM system end. A member of staff here would have to go in and turn it off on their end. But staff responses have been taking between one to two weeks, response time wise.

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frankieboy13
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Re: Child safe staying on

Yes, I,ve been onto my account and it is showing in the control panel as off, I,ve done this several times, applied and rebooted but still does not work. 

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Forum Team (Retired) Nicola_C
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Re: Child safe staying on

Hello frankieboy13

Sorry about that, I notice that you toggled it on the 27th and it does look to be off on our central LDAP, is it still happening? Are you certain you are still using our DNS servers, sorry to ask it as I have no reason to doubt you are but need to be certain. If so would you please try a traceroute to the affected URL to see if it routes via our websafe proxy, either paste it in this thread or if sensitive drop me a PM.

Thank you

Nicola

Virgin Media Forum Team
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frankieboy13
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Re: Child safe staying on

Hi Nicola, the problem seems to be resolved now, thank you for your time in helping with this issue.
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Forum Team (Retired) Nicola_C
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Re: Child safe staying on

Morning frankieboy13

Thanks for the update, pleased it is working 

Take care

Nicola

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larskarl
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Re: Child safe staying on

How do I turn it off?

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Forum Team
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Re: Child safe staying on

Hi larskarl,

Access My Virgin Media with your primary VM email address.

Go to the My Apps tab > Websafe > Click on Child Safe is on to turn it off and click apply.

 

Regards,


Jen
Forum Team



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