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de1
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download Mbps 18.85

Should I be getting this speed when on the  VIVID 200 Optical Fibre package..  

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Very Insightful Person
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Re: download Mbps 18.85

That depends on many factors, especially if you are connected by WiFi.

If you are connected by WiFi, are you connected to the 2.4GHz or 5GHz WiFi signal?

You need to establish what speed is being delivered to you Superhub by speedtesting on an Ethernet-connected device with a gigabit Ethernet capability.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Moderator (Retired) Ralph_R
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Re: download Mbps 18.85

Hi de1,

Checking your Hub from this end I can see that your downstream power levels are a touch on the low side, which may be a factor.

If the wired speed test suggested by Ernie is also reporting the same slow speeds, then a tech visit may be required.

Drop us a quick update when you have a moment.

Cheers

Ralph_R
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