Just signed up to a Vivid 350 and Full House package.
I seem to have all the channels listed in the Full House package however im getting nowhere near the 350MB im being charged for...
My average speed currently is between 30MB and 50MB this is with my laptop and desktop wired directly into the router (Hub 3.0). These speeds were seen at 7am, 1pm, 6pm, 10pm and 11pm.
Where is the other 300MB im paying for?
If im not getting the speed I have paid for on a wired connection to the router/Hub I would like to know why? Im sure the Communications Ombudsman would also be curious as to why im not getting the speeds im paying for...
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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Sorry to see that connection speeds are down on the expected, though I've run a number of checks on both your Hub and local circuit and looks to be in good shape, power levels are fine, along with area SNR and contention. So we'd expect headlines speeds to be very achievable.
For diagnostic purposes could you please try dropping the Hub into modem mode and run a wired connection (Cat5e or better) to a Gigabit capable device and let us know if anything changes.