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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 11 of 15
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Re: Very slow BB speeds over the past few days

Hi Ninnut85,

Apologies for the ongoing slow speeds, fault ticket F005147739 is still open, with upgrade work to add capacity currently scheduled for the 14/02, so fingers crossed for next week.

If you drop us a bump then we'll gladly check for any news.

 

Ralph_R
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Ninnut85
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Message 12 of 15
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Re: Very slow BB speeds over the past few days

Hi Ralph,

Do you have an update on this? My internet definitely has gotten better, it doesn't drop as often but it's still not quite right and my speeds are still rather sporadic. Last night my internet dropped out again and when I checked the speed I was only receiving around 3mbps. 

Many thanks,

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Forum Team
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Message 13 of 15
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Re: Very slow BB speeds over the past few days

Hi Ninnut85

 

Thanks for the reply. 

 

In regards to the fault reference number F005147739 the estimate fix time has been updated to 8th May 2019. 

 

Kind regards 

Chris, 

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Ninnut85
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Message 14 of 15
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Re: Very slow BB speeds over the past few days

Hi Chris, 

Thank you for your reply. As the original stated resolution date was mid November 2018, do you know the reason why it's been delayed so often? What is the cause of the delay in this being fixed?

 

Thanks

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Forum Team
Forum Team
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Message 15 of 15
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Re: Very slow BB speeds over the past few days

Hi Ninnut85

 

The fix time is estimated and on occasion this will need to be extended, rest assured we will be working to fix this. 

 

Kind regards 

Chris. 

 

 

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