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misscurly
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Message 1 of 15
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Speed test

Hello, I have just done a couple of speed tests and we are getting somewhere between 4 and 7 Smiley Surprised We are supposed to be on 100. Any advice please? Thank you

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DavidJWalker
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Message 2 of 15
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Re: Speed test

its always peek times that gets less speed or virgin media working on the network to sort this out

Using VIVID 350 Optical Fibre, Mix TV, Talk Weekends



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Superuser
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Message 3 of 15
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Re: Speed test

Were the tests over wired or wireless (2.4GHz or 5GHz) connection?

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misscurly
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Message 4 of 15
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Re: Speed test

Please excuse my ignorance as I'm not very tech savvy but the test was done earlier and I have now done another and no great improvement. It was wireless on a laptop.

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Superuser
Superuser
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Message 5 of 15
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Re: Speed test

Connect your laptop to the Virgin Media Hub with an ethernet cable and temporarily deactivate your laptop's WIFI connection before speed testing. Alternatively If you are using the 5GHz wireless network on your Virgin Media Hub then you can probably getaway without using an ethernet cable by positioning your laptop within  0.5 to 1 metre of the hub

FYI: Checking your Virgin Media broadband performance

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misscurly
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Message 6 of 15
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Re: Speed test

Ive just tried it with an ethernet and it's not much better.

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misscurly
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Message 7 of 15
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Re: Speed test

Tried again today non peal time with ethernet. Still rubbish.Screenshot 2018-04-19 13.06.13.png

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Superuser
Superuser
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Message 8 of 15
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Re: Speed test

Given Virgin Media a call to troubleshoot the poor speed or wait for a Forum Team member which may take a few days; if you call remember to ask if there is a high utilisation issue in your area.

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misscurly
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Message 9 of 15
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Re: Speed test

Thank you, I will wait for their reply. If it stays as poor as this I think we may have to switch to something better Smiley Sad

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misscurly
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Message 10 of 15
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Re: Speed test

I'm a little confused as to why this post is marked answered when it is not. Smiley Mad

 

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