I've recently been upgraded to a 200MB line but only receiving around 5-10mb at night. This is both cable and wireless. I've ran the test multiple times and it always says to reboot my router after 10 minutes.
Welcome to our forum, I am sorry you are having problems obtaining a higher speed and we would love to help however I am unable to identify you from the last recorded forum details. If you would like us to take a look please reply to the forum message I am about to send you.
Thanks for your message I have managed to identify you now. The hub and line look good however we have high area traffic and this most likely is impacting you. We would like to carry out some remedial work, the reference is F003443743 with a current review date of 14/06/2017. I have updated your account notes to reflect this so you will hopefully receive SMS updates as to our progress. Please accept our apologies.