09-08-2021 15:02 - edited 09-08-2021 15:03
Noticed over the last couple of days that I am getting poor connection and download speeds. I am currently on the M500 package but after running speed tests I am only getting on average around 88Mbps, which is obviously a problem. It doesn't matter what time of day I run the speed test because the result is the same. I have already rebooted the Hub 3 and that did not fix it.
Anyone any idea what is causing this or do I need to contact Virgin.
Many thanks.
on 09-08-2021 15:03
on 09-08-2021 15:15
Sorry should have said in my original post. I am wired via ethernet.
on 09-08-2021 15:19
on 09-08-2021 15:28
Cable Modem Status Item Status Comments
Acquired Downstream Channel (Hz) | 202750000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
on 09-08-2021 15:31
That above message is all it will let me post on here. Every time I try it comes up with "Your post has been changed because invalid HTML was found in the message body"
Odd thing is I have just run a speed test on my mobile via Wifi and I get 480Mbps!
on 09-08-2021 15:32
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | 3 | 38 | 256 qam | 9 |
2 | 210750000 | 2.7 | 38 | 256 qam | 10 |
3 | 218750000 | 2.7 | 38 | 256 qam | 11 |
4 | 226750000 | 2.4 | 38 | 256 qam | 12 |
5 | 234750000 | 2 | 38 | 256 qam | 13 |
6 | 242750000 | 1.9 | 38 | 256 qam | 14 |
7 | 250750000 | 1.5 | 38 | 256 qam | 15 |
8 | 258750000 | 1 | 38 | 256 qam | 16 |
9 | 266750000 | 1.4 | 38 | 256 qam | 17 |
10 | 274750000 | 1.9 | 38 | 256 qam | 18 |
11 | 282750000 | 2.5 | 38 | 256 qam | 19 |
12 | 290750000 | 3.7 | 38 | 256 qam | 20 |
13 | 298750000 | 4 | 38 | 256 qam | 21 |
14 | 306750000 | 4.5 | 38 | 256 qam | 22 |
15 | 314750000 | 4.5 | 38 | 256 qam | 23 |
16 | 322750000 | 4 | 38 | 256 qam | 24 |
17 | 330750000 | 4 | 38 | 256 qam | 25 |
18 | 370750000 | 1.5 | 38 | 256 qam | 26 |
19 | 378750000 | 1.2 | 38 | 256 qam | 27 |
20 | 386750000 | 0.4 | 38 | 256 qam | 28 |
21 | 394750000 | 0 | 38 | 256 qam | 29 |
22 | 402750000 | -0.5 | 38 | 256 qam | 30 |
23 | 410750000 | -1.5 | 38 | 256 qam | 31 |
24 | 418750000 | -2 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 6 | 0 |
2 | Locked | 38.9 | 5 | 0 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 38.9 | 6 | 0 |
5 | Locked | 38.6 | 5 | 0 |
6 | Locked | 38.6 | 8 | 0 |
7 | Locked | 38.6 | 6 | 0 |
8 | Locked | 38.6 | 1 | 0 |
9 | Locked | 38.6 | 5 | 0 |
10 | Locked | 38.6 | 10 | 0 |
11 | Locked | 38.9 | 5 | 0 |
12 | Locked | 38.6 | 5 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 38.9 | 11 | 0 |
15 | Locked | 38.9 | 12 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.6 | 0 | 0 |
18 | Locked | 38.9 | 5 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.9 | 6 | 0 |
21 | Locked | 38.6 | 9 | 0 |
22 | Locked | 38.6 | 7 | 0 |
23 | Locked | 38.6 | 3 | 0 |
24 | Locked | 38.6 | 18 | 0 |
on 09-08-2021 15:33
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 45.5 | 5120 | 64 qam | 4 |
2 | 46200000 | 44.8 | 5120 | 64 qam | 1 |
3 | 39400000 | 44.3 | 5120 | 64 qam | 2 |
4 | 32600000 | 44.3 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 09-08-2021 15:33
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
Primary Downstream Service Flow
SFID | 137756 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 137755 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
09-08-2021 15:33 - edited 09-08-2021 15:35
Network Log
Time Priority Description
09/08/2021 13:40:34 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2021 23:54:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:15 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/08/2021 09:01:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/08/2021 14:37:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 21:40:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 02:37:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 08:15:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 14:37:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 14:09:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 14:37:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 23:35:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 02:37:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 08:59:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/07/2021 02:37:25 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Managed to do it. Can't understand why I am getting only 88Mbps on the desktop and 480Mbps on my mobile.