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Rockdino
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Poor Connection Agein.

Still Having issues with connections this is not acceptable and has now been happening since before lockdown can be every day or a few times a week.

Slower speed are one thing but this is all the way down to nothing which is causing packet loss.  Would also like to know why the downstreams are all minus power levels.

cheers

Ronald

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-1.738256 qam32
2203000000-0.537256 qam9
3211000000-0.737256 qam10
4219000000-137256 qam11
5227000000-138256 qam12
6235000000-1.237256 qam13
7243000000-1.537256 qam14
8251000000-1.538256 qam15
9259000000-1.537256 qam16
10267000000-1.438256 qam17
11275000000-1.538256 qam18
12283000000-1.438256 qam19
13291000000-1.238256 qam20
14299000000-0.938256 qam21
15307000000-138256 qam22
16315000000-1.238256 qam23
17323000000-138256 qam24
18363000000-1.238256 qam25
19371000000-1.438256 qam26
20379000000-1.538256 qam27
21387000000-1.538256 qam28
22395000000-1.238256 qam29
23403000000-1.438256 qam30
24411000000-1.538256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked37.650
3Locked37.670
4Locked37.650
5Locked38.650
6Locked37.660
7Locked37.300
8Locked38.600
9Locked37.660
10Locked38.660
11Locked38.650
12Locked38.960
13Locked38.640
14Locked38.6170
15Locked38.9180
16Locked38.650
17Locked38.900
18Locked38.600
19Locked38.640
20Locked38.650
21Locked38.960
22Locked38.660
23Locked38.940
24Locked38.650

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461998884.775512064 qam3
2394000294.575512064 qam4
3537000074.925512064 qam2
4603000005.075512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Rockdino
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Re: Poor Connection Agein.

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Rockdino
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Re: Poor Connection Agein.

Still No help on this problem

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.738256 qam32
22030000000.738256 qam9
32110000000.538256 qam10
42190000000.238256 qam11
52270000000.238256 qam12
62350000000.238256 qam13
7243000000038256 qam14
8251000000-0.238256 qam15
9259000000-0.538256 qam16
10267000000-0.438256 qam17
11275000000-0.538256 qam18
12283000000-0.538256 qam19
13291000000-0.538256 qam20
14299000000038256 qam21
15307000000038256 qam22
16315000000-0.238256 qam23
17323000000-0.238256 qam24
18363000000-0.438256 qam25
19371000000-0.538256 qam26
20379000000-0.438256 qam27
21387000000-0.238256 qam28
22395000000-0.238256 qam29
23403000000-0.238256 qam30
24411000000-0.538256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.960
3Locked38.640
4Locked38.600
5Locked38.900
6Locked38.670
7Locked38.600
8Locked38.600
9Locked38.900
10Locked38.900
11Locked38.650
12Locked38.900
13Locked38.900
14Locked38.650
15Locked38.9100
16Locked38.900
17Locked38.900
18Locked38.900
19Locked38.900
20Locked38.950
21Locked38.650
22Locked38.970
23Locked38.950
24Locked38.900

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999814.825512064 qam3
2394000174.825512064 qam4
3537000075.075512064 qam2
4603000265.1512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Tom_F
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Re: Poor Connection Agein.

Hi Rockdino, thanks for getting in touch. 

 

Sorry to hear about the service issues you have experienced. Please let me take a look from here to see if we can identify what's causing this.

 

I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom

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Tom_F
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Re: Poor Connection Agein.

Thanks for getting back to us Rockdino. I've scheduled a tech-visit and confirmed the details via PM.

Please keep us posted with the outcome if the visit if you can, or let us know if there's anything else we can assist with in the meantime.

 

Tom

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