Still Having issues with connections this is not acceptable and has now been happening since before lockdown can be every day or a few times a week.
Slower speed are one thing but this is all the way down to nothing which is causing packet loss. Would also like to know why the downstreams are all minus power levels.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Still No help on this problem
Hi Rockdino, thanks for getting in touch.
Sorry to hear about the service issues you have experienced. Please let me take a look from here to see if we can identify what's causing this.
I'll send a PM shortly to confirm a few details & hope to hear back from you soon.
Thanks for getting back to us Rockdino. I've scheduled a tech-visit and confirmed the details via PM.
Please keep us posted with the outcome if the visit if you can, or let us know if there's anything else we can assist with in the meantime.