Menu
Reply
  • 37
  • 3
  • 12
crany
On our wavelength
618 Views
Message 1 of 10
Flag for a moderator

Modem config file wrong

Hi I have tried calling in many times and no one on the phones seems to undertsand or know what to do but my upload speed in my modems config file is set too low and needs fixing so i can get the 35mb upload i am supposed to can a form team fix this thanks.

 

Screenshot_2019-06-05 Hub 3 0.png

0 Kudos
Reply
  • 11.72K
  • 778
  • 3.45K
Very Insightful Person
Very Insightful Person
595 Views
Message 2 of 10
Flag for a moderator

Re: Modem config file wrong

Assuming you mean 350Mbps tier, your config file is correct.

<edit>

DOH! I was looking at downstream, Martins reply below is correct

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 1.08K
  • 36
  • 102
Martin_D
Well-informed
594 Views
Message 3 of 10
Flag for a moderator

Re: Modem config file wrong

Hi, Crany

It may be that your area is not yet ready for the faster upload speeds


Welcome to the most friendliest community.

Have you got technical problem post it and we will help you fix it.
  • 39
  • 1
  • 2
mpitts
On our wavelength
579 Views
Message 4 of 10
Flag for a moderator

Re: Modem config file wrong

Probably a daft question, but you have switched it off for a short while and back on have you?

It only updates on a re-boot.

 

  • 37
  • 3
  • 12
crany
On our wavelength
566 Views
Message 5 of 10
Flag for a moderator

Re: Modem config file wrong


@Martin_D wrote:
Hi, Crany

It may be that your area is not yet ready for the faster upload speeds

According to the people on the phone it should be I also got an email saying they have boosted it to 35 up so who knows, 

0 Kudos
Reply
  • 37
  • 3
  • 12
crany
On our wavelength
565 Views
Message 6 of 10
Flag for a moderator

Re: Modem config file wrong


@mpitts wrote:

Probably a daft question, but you have switched it off for a short while and back on have you?

It only updates on a re-boot.

 


Yea I tried that sadly no luck, one of the techs also sent me another modem that I used and activated all with the same result sadly

0 Kudos
Reply
  • 37
  • 3
  • 12
crany
On our wavelength
412 Views
Message 7 of 10
Flag for a moderator

Re: Modem config file wrong

Are any staff going to look into this for me or not?

0 Kudos
Reply
  • 13.09K
  • 1K
  • 3.04K
Very Insightful Person
Very Insightful Person
407 Views
Message 8 of 10
Flag for a moderator

Re: Modem config file wrong

@ModTeam seems to have slipped through the net - can someone pick this up

____________________

Tony
  • 37
  • 3
  • 12
crany
On our wavelength
406 Views
Message 9 of 10
Flag for a moderator

Re: Modem config file wrong

Thanks Tony

0 Kudos
Reply
  • 1.4K
  • 60
  • 108
Forum Team
Forum Team
354 Views
Message 10 of 10
Flag for a moderator

Re: Modem config file wrong

Thanks, I am going to send you a private message if you can reply I can look into this for you Crany.

 

Thanks Joe_F

0 Kudos
Reply