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warbit
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Message 1 of 26
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Latency and Packet Loss: Area 15

Hello,

As reported by several other customers I am experiencing significant packet loss and high latency on my VIVID 200 connection. This makes online gaming impossible and causes buffering/delays on streaming services.

I've run BQM for the last week and it has been pretty consistently bad:

Direct link: https://www.thinkbroadband.com/broadband/monitoring/quality/share/4b4902daa4fa602ace266f70e84de22085...

I have an engineer booked for Jan 3rd but perhaps this might raise the awareness of a potentially bigger issue with the VM network?

 

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MrsBooth
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Message 2 of 26
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Re: Latency and Packet Loss: Area 15

I have just raised similar issue. My neighbours think it relates to hub 3 as have swopped back and no issues. 

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Londonjo
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Message 3 of 26
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Re: Latency and Packet Loss: Area 15

I am in area 15, n4. I am on a superhub 2 and have had the same problems as you for 2 weeks .

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andf
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Message 4 of 26
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Re: Latency and Packet Loss: Area 15

Hi there!

I have exactly the same issue (High packet loss in area 15) and I have started two different threads.

In a third thread, one user reported that this is a known issue and Virgin plan to fix it on January 2nd.

Happy New Year!

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andf
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Message 5 of 26
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Re: Latency and Packet Loss: Area 15

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CarlTSpeak
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Message 6 of 26
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Re: Latency and Packet Loss: Area 15

What are the first three numbers in your IP addresses, please.

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Phyllis53453
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Message 7 of 26
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Re: Latency and Packet Loss: Area 15

I'm having the same problem. Frequent packet loss.

Support said that I needed to upgrade! Ridiculous.
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warbit
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Message 8 of 26
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Re: Latency and Packet Loss: Area 15

@Ignition: 80.1xx

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Very Insightful Person
Very Insightful Person
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Message 9 of 26
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Re: Latency and Packet Loss: Area 15

think he meant the first 3 parts.
xxx.xxx.xxx.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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aolmessenger
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Message 10 of 26
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Re: Latency and Packet Loss: Area 15

I am also seeing this, area 15.

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