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fergiet
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Here we go again ! Slow......

Yet again speed are low. Paying for 200mps but recently getting around 45mps - day time, not peak.

Had so many promises this year that it was fixed, well it's not.

Any updates ?

Discount again please.

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Forum Team (Retired) Heather_J
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Re: Here we go again ! Slow......

Hi fergiet, 

Thanks for your post Smiley Happy

Sorry for the connection problems. I've just taken a look and one of your downstreams is borderline and you've had a high amount of time-outs. However, you've been online for 51 days without a reboot. Would you please perform a reboot and post back to us in a few days so we can test again. 

Thanks for your patience, 

Take care. 

Heather_J

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fergiet
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Re: Here we go again ! Slow......

Hi

Thanks for reply.

Reboot done and things have improved. Should I be rebooting every few weeks as a matter of course?

Tom

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fergiet
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Re: Here we go again ! Slow......

Slow again yesterday, rebooted router but still slow.
Better today !
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Forum Team (Retired) Heather_J
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Re: Here we go again ! Slow......

Hey fergiet, 

Thanks for keeping in touch Smiley Happy

The time-outs have been cleared and don't appear to be creeping up again which is good. Are you testing your hard-wired speeds?

Speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out