Broadband Disconnection and Hub Resetting

[Plopes7]

i keep having this issue. 
The Hub randomly disconnects and can take 30mins to turn back on. 

a little background story. 

first i had the M100 I called up and they said hub had a power supply issue. Got a new one.

That fixed the problem for a few months then more of the same. 

decided to upgrade to m200 , everything was fine for about 6 months and now back to same old story. 

hub just randomly resets itself and take 30mins sometimes to comeback online. 
happens several times a day, wether im playing games or streaming live tv. 

its starting to be really annoying. 

any advice?

[lotharmat · Accepted solution]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Plopes7]

hi there

i tried posting everything from all tabs but it doesn’t let me post.

says correct highlighted errors

[lotharmat]

Just hit post again - that warning is what comes up when the forum software removes sensitive data like WAN IP and MAC addresses!

[Plopes7]

I keep hitting the post several times and same thing happens. 
just to double check , I should reply in the red Reply box under your message right?

[lotharmat]

Use 'reply' as opposed to 'quick reply'

[Plopes7]

Sorry sir I never used used this before or barely used. 

i can only see the red reply box . 
Where’s the other reply?

[Plopes7]

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	202750000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

[Plopes7]

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	202750000	3.7	36	256 qam	9
2	210750000	3.5	36	256 qam	10
3	218750000	3.5	36	256 qam	11
4	226750000	3.7	37	256 qam	12
5	234750000	3.7	36	256 qam	13
6	242750000	3.7	37	256 qam	14
7	250750000	3.7	36	256 qam	15
8	258750000	4	36	256 qam	16
9	266750000	4.1	37	256 qam	17
10	274750000	4	36	256 qam	18
11	282750000	3.9	37	256 qam	19
12	290750000	3.7	36	256 qam	20
13	298750000	4.3	36	256 qam	21
14	306750000	4.8	36	256 qam	22
15	314750000	5.1	36	256 qam	23
16	322750000	5.6	37	256 qam	24
17	330750000	6.1	36	256 qam	25
18	338750000	6.4	37	256 qam	26
19	346750000	6.3	36	256 qam	27
20	354750000	6.1	37	256 qam	28
21	362750000	6.3	37	256 qam	29
22	370750000	6.5	37	256 qam	30
23	378750000	6.5	37	256 qam	31
24	386750000	6.5	37	256 qam	32

[Plopes7]

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	36.6	4419	16858
2	Locked	36.6	4432	15634
3	Locked	36.3	4134	14305
4	Locked	37.3	3669	12674
5	Locked	36.3	3861	12126
6	Locked	37.3	3647	11179
7	Locked	36.6	3557	10738
8	Locked	36.6	3128	10056
9	Locked	37.3	3069	9112
10	Locked	36.6	3118	8927
11	Locked	37.6	2765	8422
12	Locked	36.6	3394	8003
13	Locked	36.6	2722	8134
14	Locked	36.6	2594	7314
15	Locked	36.6	2496	7263
16	Locked	37.3	2438	6918
17	Locked	36.6	2474	7039
18	Locked	37.6	2417	6858
19	Locked	36.6	2492	6782
20	Locked	37.3	2422	6627
21	Locked	37.6	2468	6027
22	Locked	37.3	2261	5468
23	Locked	37.6	2358	4860
24	Locked	37.6	2173	4889