on 07-12-2021 22:52
Hello guys, I’ve been having issues with my internet now going into the 4th week and I’m starting to reach the end of my patience. I’m on a 500 mbs package, worked fine until 4 weeks ago when the download speed won’t go over 40 mbs at off peak times on an Ethernet connection. During peak times it goes as low as 5-6 mbs. Had an engineer that came over, changed the hub but could not fix the issue, he had no idea what is the problem. Regardless of wired or wireless connection I’m getting the exact lousy speed. Customer service couldn’t help me either. What can I do to fix this?? Tia
on 08-12-2021 07:15
Anyone that can read these values can shed some light on what’s happening here. I’ve been trying everything to get this to work to no avail
on 08-12-2021 07:23
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 5.3 | 38 | 256 qam | 1 |
2 | 147000000 | 4.5 | 38 | 256 qam | 2 |
3 | 155000000 | 4.1 | 38 | 256 qam | 3 |
4 | 163000000 | 4.4 | 38 | 256 qam | 4 |
5 | 171000000 | 4.5 | 37 | 256 qam | 5 |
6 | 179000000 | 4.4 | 37 | 256 qam | 6 |
7 | 187000000 | 4.3 | 37 | 256 qam | 7 |
8 | 195000000 | 4.1 | 38 | 256 qam | 8 |
9 | 203000000 | 4 | 38 | 256 qam | 9 |
10 | 211000000 | 4 | 37 | 256 qam | 10 |
11 | 219000000 | 4.3 | 37 | 256 qam | 11 |
12 | 227000000 | 4.4 | 37 | 256 qam | 12 |
13 | 235000000 | 4.4 | 37 | 256 qam | 13 |
14 | 243000000 | 4.3 | 37 | 256 qam | 14 |
15 | 251000000 | 4.3 | 37 | 256 qam | 15 |
16 | 259000000 | 4.3 | 38 | 256 qam | 16 |
17 | 267000000 | 4.1 | 37 | 256 qam | 17 |
18 | 283000000 | 4.1 | 38 | 256 qam | 19 |
19 | 291000000 | 4.1 | 38 | 256 qam | 20 |
20 | 307000000 | 4.1 | 37 | 256 qam | 22 |
21 | 315000000 | 4.5 | 37 | 256 qam | 23 |
22 | 323000000 | 4.9 | 38 | 256 qam | 24 |
23 | 355000000 | 5.8 | 37 | 256 qam | 28 |
24 | 387000000 | 6 | 37 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 9 | 0 |
2 | Locked | 38.9 | 10 | 0 |
3 | Locked | 38.6 | 16 | 0 |
4 | Locked | 38.6 | 9 | 0 |
5 | Locked | 37.3 | 14 | 0 |
6 | Locked | 37.6 | 8 | 0 |
7 | Locked | 37.6 | 7 | 0 |
8 | Locked | 38.6 | 8 | 0 |
9 | Locked | 38.6 | 13 | 0 |
10 | Locked | 37.6 | 10 | 0 |
11 | Locked | 37.3 | 10 | 0 |
12 | Locked | 37.6 | 13 | 0 |
13 | Locked | 37.6 | 13 | 0 |
14 | Locked | 37.3 | 10 | 0 |
15 | Locked | 37.6 | 17 | 0 |
16 | Locked | 38.6 | 16 | 0 |
17 | Locked | 37.6 | 10 | 0 |
18 | Locked | 38.9 | 9 | 0 |
19 | Locked | 38.6 | 15 | 0 |
20 | Locked | 37.6 | 9 | 0 |
21 | Locked | 37.6 | 11 | 0 |
22 | Locked | 38.6 | 11 | 0 |
23 | Locked | 37.6 | 7 | 0 |
24 | Locked | 37.3 | 5 | 0 |
on 08-12-2021 07:24
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 39.5 | 5120 | 64 qam | 3 |
2 | 53700000 | 39.8 | 5120 | 64 qam | 2 |
3 | 39400088 | 39.3 | 5120 | 64 qam | 4 |
4 | 60300000 | 40.3 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
SFID | 16768 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 16767 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 08-12-2021 07:25
Time Priority Description
07/12/2021 22:16:37 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/12/2021 06:40:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/12/2021 00:33:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/12/2021 03:18:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:36:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:35:57 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:35:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:35:53 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:35:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:35:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:33:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:32:45 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:32:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 16:32:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 08-12-2021 14:57
Can anyone assist with this issue please. Any insight welcome. Thanks
on 09-12-2021 08:07
Guess nobody knows
on 10-12-2021 10:29
Up
on 12-12-2021 10:55
Hi @Hkoczian1,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear you've been having some speed issues recently. Are these ongoing today? If so, can you confirm if you're also having problems on a wired connection and not just a wireless/Wi-Fi connection?
Thanks,
on 13-12-2021 06:24
Yes they are on going and yes I do get 35-40 mbs on a wired connection pretty much constantly during off peak. At peak it dips down to 6-7 mbs