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sykesk01
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Getting a Website whitelisted DNS incorrect

Hi Has anymanged to get Virgin to whitelist a website correctly??

Virgin DNS servers returning incorrect IP for domain Sailwave.com of 62.252.172.241 instead of correct address 46.32.254.125 when virus safe is turned on.  I have contacted F-secure and they have white listed the site.   It is still returning the wrong IP when using my virgin broadband.

Contacted Virgin (3 times) and explained that whitelisting on the app worked but that was not the issue as it effects all virgin users.  Could not get them to resolve the issue (I could share the web chat transcript but long and unresolved)

Note the Website www.sailwave.com is available but the DNS for sailwave.com returns wrong IP and is used in the app for FTP transfers.

Many thanks

Keith

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Superuser
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Message 2 of 22
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Re: Getting a Website whitelisted DNS incorrect

AFAICS, the website is no longer being blocked by Web Safe (Child Safe), are you seeing the same now?

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sykesk01
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Message 3 of 22
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Re: Getting a Website whitelisted DNS incorrect

Still resolving to wrong IP address.  Should be 46.32.254.125 

 

C:\Users\keith>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\keith>ping www.sailwave.com

Pinging www.sailwave.com [62.252.172.241] with 32 bytes of data:
Reply from 62.252.172.241: bytes=32 time=23ms TTL=244
Reply from 62.252.172.241: bytes=32 time=25ms TTL=244
Reply from 62.252.172.241: bytes=32 time=20ms TTL=244
Reply from 62.252.172.241: bytes=32 time=21ms TTL=244

Ping statistics for 62.252.172.241:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 25ms, Average = 22ms

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Superuser
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Message 4 of 22
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Re: Getting a Website whitelisted DNS incorrect

@sykesk01, I have flagged this issue to the forum moderators (@ModTeam) as I am seeing odd / inconsistent results; be aware that it can take them a few days to work through to your post.

@ModTeam. I will post my observation later on today time allowing; suspect Virus Safe maybe silently in play.

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Superuser
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Message 5 of 22
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Re: Getting a Website whitelisted DNS incorrect

Observations:

  • Virus Safe active and interception confirmed by curl and nslookup results against known trigger website wellnesschief.co.uk.
    # curl --location --head wellnesschief.co.uk
    HTTP/1.1 302 Found
    Connection: keep-alive
    Content-Length: 0
    Location: http://websafe.virginmedia.com/virussafe-blocked.html
    
    HTTP/1.1 200 OK
    Server: Apache
    Last-Modified: Mon, 18 Jun 2018 09:20:35 GMT
    ETag: "2f300-f8a-56ee713f6dec0"
    Accept-Ranges: bytes
    Content-Length: 3978
    Content-Type: text/html; charset=UTF-8
    Accept-Ranges: bytes
    Date: Fri, 14 Dec 2018 20:45:19 GMT
    X-Varnish: 448984353
    Age: 0
    Via: 1.1 varnish
    Connection: keep-alive
    X-Varnish-Cache: MISS
    # nslookup wellnesschief.co.uk
    Server:		192.168.0.1
    Address:	192.168.0.1#53
    
    Non-authoritative answer:
    Name:	wellnesschief.co.uk
    Address: 62.252.172.241
  • sailwave.com website is accessible as confirmed by curl and despite nslookup returning know-sspiprxy-vip.network.virginmedia.net (62.252.172.241)
    # curl --location --head sailwave.com
    HTTP/1.1 302 Redirect
    Content-Length: 148
    Content-Type: text/html; charset=UTF-8
    Date: Fri, 14 Dec 2018 20:45:29 GMT
    Location: https://www.sailwave.com/
    Server: Microsoft-IIS/7.5
    X-Powered-By: ASP.NET
    
    HTTP/1.1 200 OK
    Content-Length: 0
    Content-Type: text/html; charset=UTF-8
    Server: Microsoft-IIS/7.5
    X-Powered-By: PHP/7.1.14
    Link: <https://www.sailwave.com/wp-json/>; rel="https://api.w.org/"
    Link: <https://www.sailwave.com/>; rel=shortlink
    X-Powered-By: ASP.NET
    Date: Fri, 14 Dec 2018 20:45:29 GMT
    # nslookup sailwave.com
    Server:	192.168.0.1
    Address:192.168.0.1#53
    
    Non-authoritative answer:
    Name:	sailwave.com
    Address: 62.252.172.241

Why would Virus Safe block @sykesk01 from sailwave.com but allow me (via Virus Safe proxying)?

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sykesk01
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Message 6 of 22
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Re: Getting a Website whitelisted DNS incorrect

Can I confirm the issue.  Just in case we are at crossed purposes

The sailwave app accesses Sailwave.com via FTP.  This is not about browsing to the website but accessing the site as an FTP site.

The website is available to me, but the incorrect DNS means the app won't work.

 

 

 

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Superuser
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Message 7 of 22
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Re: Getting a Website whitelisted DNS incorrect

Sorry my mistake however the issue of DNS queries for sailwave.com resolving to 62.252.172.241 impacts both protocols.

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Forum Team (Retired) Jen_A
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Message 8 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi sykesk01,

I should like to query this with the team behind Websafe. What is the app called please? I've been unable to locate it on the App Store.


Jen
Forum Team



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sykesk01
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Message 9 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi It's a windows app.

Sailwave available to download from

www.sailwave.com

It is only the part of the app where you can upload results to the FTP site kindly proved by the sailwave team.

The issue is only down to the incorrect DNS entry as stated above.

Cheers

Keith

 

 

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Forum Team (Retired) Jen_A
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Message 10 of 22
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Re: Getting a Website whitelisted DNS incorrect

Hi Keith,

So you are able to navigate to the site with Websafe (child safe & virus safe) enabled but not when using the app?

What error/page is displayed - please provide a screenshot. I've been unable to replicate due to my reluctance to download the software to my phone.


Jen
Forum Team



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