Menu
Reply
  • 2
  • 0
  • 0
davepitt83
Joining in
335 Views
Message 1 of 4
Flag for a moderator

Why so many outages?

I love the speeds I get with virgin mobile, but we lose connection to the Internet a couple of times a week. Is this normal standards for virgin or is there something that can be done? It's so frustrating when it goes down, and it can be down from anywhere between 10 minutes or a few hours. I personally think this isn't satisfactory service. 

0 Kudos
Reply
  • 9.49K
  • 991
  • 1.5K
jbrennand
Alessandro Volta
307 Views
Message 2 of 4
Flag for a moderator

Re: Why so many outages?

Does it go down on both wireless and wired connected devices ?


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 2
  • 0
  • 0
davepitt83
Joining in
248 Views
Message 3 of 4
Flag for a moderator

Re: Why so many outages?

Yes the router will light up green then the white light will come back on. Then it will start flashing then it will go green again, and it will keep cycling through. Does it at least once a week, usually a few times a week. We have an xbox wired in and that goes down too. We look on virgin website and it always says no known issues in our area. We have to run a check and it usually sorts it out

0 Kudos
Reply
  • 6.24K
  • 482
  • 1.03K
Tudor
Hero
241 Views
Message 4 of 4
Flag for a moderator

Re: Why so many outages?

Website only reports errors when 1000’s of customers are affected. Call customer services and report the fault, they are always your first port of call.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply