Virgin Media Community

[johnvmc]

I have two new V6 boxes - having replaced the slow Tivo HD. Both suffer from annoying regular pixelation. This usually lasts for a second or two but is much too regular to be acceptable and suggests some kind of fault. The issue is most noticeable while watching sports channels and I estimate the pixelation ranges from under 5% to as much as 20%. Before I resort to the inevitable bother of reporting this and likely having to have an engineer visit, I wondered whether anyone else had experienced this and, if so, what the solution is. 

[Ernie_C · Accepted solution]

This will more than likely be a signal level problem that can only be resolved by an engineer visit.

[johnvmc]

Thanks, thought as much!

[Josh_RW]

Hi johnvmc,

Thanks for posting!

I've located your account and I can see you still haven't had a technician out to fix this for you. I've sent you a private message (purple envelope at the top right of the screen) so I can arrange an appointment for you.

Speak soon

Josh

[johnvmc]

Thanks, I'll wait for a few days!

[Coppola83]

Only been with Virgin ( have two V6 boxes) for just over a week. Pixelation issues on most HD chanels and some normal channels.
Been waiting on hold for 1 1/2 hours with no result. Just hung up as not getting anywhere. Not a happy customer so far. Need this resolving any ideas???

[Coppola83]

Just joined Virgin media 1 week ago. Experiencing issues with both my V6 boxes really badly pixelating, especially on HD chanels.
Just tried to call Virgin for help, been on the phone holding for 1 1/2 hours, finally hung up as cant hold forever. Any ideas???

[Rose_B]

Hello Coppola83,

Thanks for your post and I'm sorry you've been experiencing problems so soon after joining us.

I can see that you have a technician booked now so please let us know how it goes or if you need any further help.

Kind regards

[Coppola83]

Thanks for your reply.
Hopefully the issue will get resolved soon.
Regards