Check that power leads and cables are securely connected.
Restart your Hub, using the power switch at the back of the Hub.
If that doesn’t work, use a paperclip or pen to press your Hub’s reset button. Holding the button down for over 5 seconds while the Hub is powered on will start restoring the Hub back to its factory settings (this will take a few minutes). Remember that this will reset your WiFi Network Name, WiFi Password and Settings Password to the ones printed on the bottom of the Hub, even if you’ve changed them previously.
Finally, go tovirginmedia.com/servicestatusto see if there’s a known network outage in your area. You can also run tests on your broadband connection. If you’re issue can’t be resolved, please use the number provided to call us.
I've just checked your connection and there's a SNR fault open under ticket F006698190. This is estimated to close 21st December.
Was 6th Dec then 10 dec then 17 dec. Got message yesterday to say it was fixed (it wasn't). Now 21 dec.
And it has been down all morning. Not even up for a short while. And every light combination on the hub. When I got the email about the £4/month price rise it said the broadband was 99.98% reliable. It isn't unless I am the 0.02%.
This has been going on for three weeks.
Will I be compensated? Can I raise a formal complaint?