Thanks for your post and a very warm welcome to the community. Apologies that we weren't able to respond any sooner to you.
I'm sorry to hear you're having some issues with your hub activation. I've taken a peak at your account and can see that you have an engineer due soon, so please let me know how things go following on from the appointment, so we know when you're all up and active.
If you need anything else or have further questions please don't hesitate to post them below.