Thanks for your post and apologies to hear that you've not received your refer a friend credit
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts.
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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How can i rejoin with Virgin if i have already been a customer since November?
My mother recommended virgin and when I joined up IN STORE they wrote details on the paper contract. No mention was made of replying to an email?
Why can't someone sort it out, instead of going round in circles. The staff in store are obviously undertrained and just sign people up with false promises. The call centre staff are no help they say go to the store