We have no internet at all this evening and have been told by the technical team on the phone that it's a very local issue and an engineer will come out...next week. I don't know what "very local" means- hope they are not suggesting it's only our house, as it obviously isn't.
Rob advised the fault was due to be fixed on 6th August. The stability seems to have improved slightly on a morning but it's still dropping out badly from mid-afternoon all the way through the evening peak until late night.
There is a live Broadband Quality Monitor of my connection in the first page of this thread - you can see it still dropping out. If you look closely at the top of the graph you can see some tiny little red spikes where there's been lots of shorter outages. Some of them don't show on the graph but are enough to cause a nuisance.
The broadband service status never shows any problems. But when the connection drops out and I run the tool to check the connection it usually says it needs 10 minutes to finish up.
Ours came back later yesterday evening and was then fine until the morning (I left the house around 7.30 and it was still up). When I got in after after work today it was down again but came back after half an hour or so and is still back now. But I'm not holding my breath thinking it's over yet I'm afraid!
Yesterday an engineer came out to see us. He told us that the upstream noise in the area was first notified on June 23rd, and current estimated end date was August 12th (yesterday). At that point it seemed all right and we all hoped it was fixed. But come today....
And as it's obviously a known issue, it puzzles me why the technical helpline doesn't acknowledge this when people speak to an operator, but always suggest it might be one's own connection at fault.