Received Pre-Contract documents after trying to renew broadband but the order summary came with errors.

[aanchal]

It's been over 7 days but nothing is showing anywhere on my dashboard nor have I received any further communication regarding the renewal. Can someone please help? 

[Matthew_ML]

Hey aanchal, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

What has happened to the order, does the price not reflect what is showing on your documents? Cheers 

[aanchal]

I can't see any order pending on my dashboard. I can't even see the renewal option anywhere (earlier clicking it would show that there was an order pending and I can't make any changes till its complete but even then the order itself was never visible) 

[Akua_A]

We truly apologise for this @aanchal 

To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

Glad to hear this @aanchal 

Please let us know if you are unable to see this https://www.virginmedia.com/my-virgin-media and we will do our best to help again 🙂

Thanks,

[aanchal]

Thanks for solving the issue!