I recently moved and was told by virgin I'd have access to my media, the tech came to the new property and it turns out whilst it was vacant someone has pulled my cable for another install obviously for a virgin install. Initially I was told I'd have to wait until the 18th which is impossible when working from home and with two young children. Outsourced engineering team were phenomenal in getting the outside work done. All in all spent over 8 hours on the phone and spoke to well over 15 people (there have been some good ones) but many have been so unhelpful. Have been told today they can make this the 12th but it's still not good enough. Considering Virgin have caused this issue and really impacted my work and home life surely my install can be upgraded, several people promised this would be the case but of course nothing was done or noted. I am so angry about the whole situation because all this external engineering and audits should have been done before I moved in and before you confirmed I'd have access. Surely there is someone who can fast track this for me as it wasn't my fault
I'm going to go out on a limb here and assume they are going to ignore me until the 12th. Im really shocked that a Branson company would have such poor customer service
Virgin Media is not a 'Branson' company. It is owned by an American company Liberty Global. They pay a licence fee to use the Virgin name which goes back to when NTL/Telewest bought Virgin Mobile from the Virgin Group.
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My apologies for the install delay. I've checked this here today and that was indeed the first available slot offered. There sadly wouldn't be anything we can do to get it sooner as I've checked the availability today and the 12th is indeed the earliest.