Hi all,
I have recently had huge issues with VM cable pull from the pavement. A new duct was required and it’s been s**t show since minute 1.
I left a note on my account for an engineer to call me when he arrived to survey the site, low and behold he did. He works for Comex (contracting to Virgin) and I have arranged the cable pull and drive dig directly with Comex engineer and his manager, they have been fantastic.
It was good to speak to an actual human who understood what the hell was going on rather than the script readers in the call centre.
I spoke to him in the morning, he came back out that afternoon and has carried out first part of the works.
Summary: Try and call Comex or find out the contractor that work for Virgin in your area and give them a call, they will actually know what’s going on unlike VM’s horrendous call centre.
