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Previous contract owner moving out - 14 day delay without internet access

Hi, 

I'm part of a shared household that's currently looking to sign up for a Virgin Media bundle for the next year. The house has been using Virgin Media for the last year, however we need to start a contract under a new name/account, as the previous payer is moving out.

One issue we've noticed, however, is that there's a 14 day period after the previous contract is cancelled before the new quickstart package can be delivered. This is a big problem, as some of the people moving into the house will need internet access for work in this time, especially with the ongoing lockdown.

Is there a work-around or alternative that would allow us to have the internet set up faster, or at least have access in this period?

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Re: Previous contract owner moving out - 14 day delay without internet access

Hi, if you could PM me some contact details, I will get someone to call you to help out.

 

Regards

Rich

Send Me a PM!


Here to help! I'm a Field Technician helping out from home. Find out more
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