on 14-05-2023 06:44
Unfortunately my Omni box has been broken and all the cables are hanging out. How do I contact Virgin for help?
on 16-05-2023 09:06
Hi there @BeccaH1
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue regarding your Omni box. Are you able to post a picture of the Omnibox cover so we can see the damage?
Thank you again.
on 16-05-2023 09:16
on 18-05-2023 09:20
Hi BeccaH1,
Thanks for getting back to us with the picture. I'll pop you over a private message now so I can arrange an engineer visit to get this fixed.
If you're using a desktop version of the Community Forums, you'll be able to find my message at the white envelope in the top right. If on a mobile device, you can access your messages by clicking on your profile picture and going to 'messages'.
Thanks!