Virgin Media Community

[dgm486]

How on this planet does a loyal 20 year customer get a new router to replace an ancient superhub 1 which is increasingly unreliable and needing to be reset multiple times a day?  Is it too much to ask? No the upgrade link doesn’t work, for me at least and I have wasted hours and hours trying to get in contact by phone or online.

Virgin make it so so difficult for customers. Really don’t deserve our business at all.

Sorry for the rant, but never been so frustrated with a supplier.

[-tony-]

there is/was a upgrade page somewhere but not sure it still works - so i will flag the thread and hopefully VM will get a new hub out to you

[Emily_G]

Thanks for the post DGM486 and welcome to our community.

We've used the forum information to send out a replacement Hub which is the updated version.

Please do let us know how things are following replacement. 

Thanks, Emily.

[dgm486]

Hi Emily,

New router has arrived and is so far, night and day better than the old one. So, problem is sorted.

Thank you so much for your help.  Very much appreciated. 

Mark.