The upstream is running a tad warm with one channel near the max, although the Hub is reporting slightly strange power levels as the last digit should be a 5 as the Hub ramps up the transmit power in 0.25 increments.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
Welcome to Virgin Community. Thank you for reaching out about your connection issues.
griffin, thanks for taking time on looking at slawsonf's concern, you did a great job.
We need to check why there's strange power levels on your router which we cannot process through this channel. We can do this via online chat. Just click on the link to get you started on this and our Media team would be happy to help.
Feel free to check on the forum boards for helpful tips and troubleshooting guides on all Media services.