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Keith-h1
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No acces to calls, texts or data abroad.

Hi

I have just arrived in South Africa. I cannot make calls, send or receive texts and have no access to data. I have a contract that is only a month or so old. Do I need to change any settings in order to get my phone working? 

any help appreciated

Keith

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Re: No acces to calls, texts or data abroad.

Hi Keith-h1, 

Thanks for your post and welcome to our community. 

I'm sorry you're having some issues using the services in South Africa, I can appreciate you're keen to get connected. 

Did you activate roaming on your online account before you went away? If not do you have access to the online account so you can do it now? 

If not then don't worry, I can take a look at it from here for you, I'll pop you a personal message so just reply if you need me to help. 

In the meantime you can find the charges for South Africa when you're phone is working here

 

Emma_C - Forum Team
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Keith-h1
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Re: No acces to calls, texts or data abroad.

Hi Emma_C

I did not activate any roaming before I left the UK. I have tried to log into my online account but I either have the wrong details or I never set up the account.

Is there another way I can get the roaming sorted?

Thanks

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Re: No acces to calls, texts or data abroad.

No worries. 

I'll send you a personal message now and we'll take it from there. 

Emma_C - Forum Team
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