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NAS Configuration on SuperHub 3

Hi,

Has anyone had any success with setting up a WD MyCloud NAS using the Superhub 3? It worked fine with my previous Superhub 2 but now wont do anything with new Hub 3???

It appears to be an issue with the port forwarding which I have no idea about?

Firmware is 9.1.116V

I have UPnP enabled and DCHP reserving my NAS as 192.168.0.2 as it was with the Hub2.

The NAS reports that port forwarding failed on Ports 80 and 443 and the set up guide wants these settings.

HTTP internal port 80 external 8082 protocol TCP

HTTPS internal port 443 external 8443 protocol TCP

FTP internal port 21 external 21 protocol TCP

Using the Superhub 3 port forwarding rules I have no idea how to set this up as i dont understand start and end points??? 

Also the IP for the NAS used to be 192.168.0.2 now the Superhub 3 seems to want it to be 192.168.0.10 again I'm a bit lost with this.

I know the Superhub has issues with port forwarding anyway but can anyone give any help with getting this working again as I use it to share files for work and its a problem.

Thanks

Thomas

 

 

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teabag
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Re: NAS Configuration on SuperHub 3

A WD MyCloud does work ok with a Hub3, but like you I had a bit of trouble at the start.

For a start, I would remove any DCHP reservations you have put in the Hub or in the MyCloud for the MyCloud, then restart the MyCloud and maybe Hub as well. Hopefully this will sort the IP mess OK.
With my NAS's I have set the DCHP reservations on the NAS's themselves and not on the Hub, also I've set them high out the way of anything else, eg: 192.168.0.80 and then 81, 82 ect.

On the ports/upnp side, I had trouble with the internet ports no working on the MyCloud, the only thing what solved that for me - was a factory reset of the Hub (hold reset button down for 30 seconds), the MyCloud worked fine after the Hub reset without any messing around with any port settings, and is still working fine today - nearly a year on :-)
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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Re: NAS Configuration on SuperHub 3

Thanks for that advice I've followed it through and...

It seems to have done the trick with the ports. I have managed to set a static IP (I've used 192.168.0.2 though but will change it if it becomes a problem) and we'll see how we go? Restarting BOTH the Hub and the NAS was key. Although I reset the Hub several times I only did a NAS restart once and obviously at the wrong time. When I restarted the NAS the ports issue sorted itself and Cloud Sharing started working again and I was able to get into Twonky again to set up sharing folders.

As an aside do you use Twonky? Do you have any problems with it losing the shared folders setup? I don't have all my music (around 40k files in alphbetical folders) in one folder and have had problems in the past when the NAS did a rescan, rebuild or as has been more frequent our broadband has gone down it lost all my shared folders. I've set it to only do manual rescans. Do you have any other advice on using twonky with a HUB 3?

Thanks again for some good advice. 

Cheers Smiley Happy

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teabag
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Re: NAS Configuration on SuperHub 3

Good to hear it looks like the IP/ports is sorted now :-)

Twonky is running with my music, but I don't actually use it much at all, but I have not noticed any problems when I have looked. I use my phone mostly with Bluetooth using Google Play Music.

The way my music is in my shared music folder:
Barry White (folder) > Greatest Hits (folder) > then the mp3's for that Album.

For Compilation albums, I have:
Compilations (folder) > Now 24 > then the mp3's for that Album.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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Re: NAS Configuration on SuperHub 3

That's how I have my music set up however I have artists in a layer deeper A-Z folders and extra folders for compilations, soundtracks etc but when the NAS loses connection it loses the shares set up on Twonky. Without the twonky A-Z folders it cant find the files without the shares. Your files being one level up a file structure seems to make all the difference to the default settings being able to find the files.

Looks like I am too ordered which is as I suspected. Its twonky not the NAS that loses the shares.

Thanks again

Smiley Happy

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boasty929
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Re: NAS Configuration on SuperHub 3

Hi Teabag.. Have just got my new "super-hub 3" and gone to 300mbps broadband. It is quite frankly very, very disappointing - we do not get anywhere near 300 - ever!! also since the new hub has gone in the my cloud is slow and drops out every day.

just checking - does a factory reset (of the my cloud) have any effect on the data stored on the device or do you have to move it off first.... just checking before i try you "fix"

cheers - Mark

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boasty929
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Re: NAS Configuration on SuperHub 3

Hi Teabag,

I have just got my super hub 3 and gone to 300 mpbs broadband. it has been very disappointing so far with speeds still very low..

the main problem is though that my "My Cloud" has stopped working and keeps dropping out. I was going to try your solution but just wanted to check about the factory reset on the drive first... does factory resetting it affect the personal data stored on it - or do you have to copy and move this first??

any advice would be great thanks - Mark

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Mass1
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Re: NAS Configuration on SuperHub 3

Not sure if you have had any help with your drive dropping out.

I assume you mean sometimes your computer don't see your Nas drive.

I us a Mac computer. To sort this out I would need to go to finder click on GO at the top of the box go down to connect to server and select. A new window will appear. Select your drive and click add. This will only work if you do it when your computer sees your Nas drive.

Hope it helps.

 

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GaryZXR400
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Message 9 of 9
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Re: NAS Configuration on SuperHub 3

Hi sorry to resurrect an old thread but i am having problems connecting my WD My Cloud to my Hub 3.0 and none of the above makes sense to me. When I had the super hub it was a simple plug and play worked fine but with the Hub 3.0 it doesn't seam to connect at all. I have tried resetting the Hub and the drive several times.

I can not get into the drive settings to do anything with the IP settings and have never needed to adjust settings on the hub before so am unsure of where to start. I have tried to follow this thread https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030... but i dont realy understand what I am doing and don't want to break anything.

Any help would be appreciated.

Thanks

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