Lost MDD, RCS Partial Service, SYNC Timing Synchronization failure
Been having connection issues for about 2 months since our hub was installed which sees the broadband connection dropping out and then our hub restarting. The broadband light will then continue to flash green for about 10 minutes and then everything is fine. This usually happens at least 4 times a day and is becoming increasing frustrating as both service status and tests come up as functioning correctly. Have tightened most coaxial cables that I have access to.
From similar posts I've seen it seems an engineer is required but feel like this is worth posting here first in case.
Time Priority Description
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Re: Lost MDD, RCS Partial Service, SYNC Timing Synchronization failure
Welcome to the community and thanks for posting.
Sorry to read you are experiencing intermittent broadband connection.
As Kippies mentioned there is an issue with the Modem SNR on one of the downstream channels. For this I can arrange an engineer appointment for you and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.