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Samsanchis
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Message 1 of 17
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Is this the right wall socket?

6B7FBF5E-6864-43B9-9943-1562B5856A15.jpeg

 Hi guys! 

Im trying to set up the internet but can’t find the VM wall socket, all I have is this, should plug the red banded cable into the TRIS-1002AEN? 

 

Thanks!

 

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Superuser
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Message 2 of 17
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Helpful Answer

Re: Is this the right wall socket?

Yes

You are missing the faceplate to the RF outlet, but it should still work.

If you are new to the property Id try logging it as a fault, should be able to get it tidied up FOC.

 


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dnpark38
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Message 3 of 17
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Re: Is this the right wall socket?

Well I think that is probably like mine but I can't confirm as mine has a cover over it but the cable from street goes in at one end and my Hub cable out the other. 

What I will say is the cable in is white and cable to hub is white.


"VM 50 Mps Broadband and anytime phone."
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Dave_cq
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Message 4 of 17
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Re: Is this the right wall socket?

Yes Sam, the connection at the bottom of the TRIS-1002AEN Isolater  is where you connect your Hub to.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Roger_Gooner
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Message 5 of 17
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Re: Is this the right wall socket?

BTW, if you're paying for landline plug your phone into the socket.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Samsanchis
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Re: Is this the right wall socket?

Thanks everyone for your help! 

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EightBall
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Message 7 of 17
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Re: Is this the right wall socket?

Depending on your location, your hub may actually be 21CV enabled and therefore your modem would be the place for the landline.

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Superuser
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Re: Is this the right wall socket?


@EightBall wrote:

Depending on your location, your hub may actually be 21CV enabled and therefore your modem would be the place for the landline.


However it's unlikely there'd be a physical master phone socket for a fixed Virgin Media landline in that case. 21CV hasn't yet been extended to addresses that currently have a install VM landline cable as far as I'm aware.

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MartynHolland
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Message 9 of 17
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Re: Is this the right wall socket?

I'm moving at the end of the month and have been told that the phone line in the new house will be provided over voip, even though the new house has already got a VM landline box

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Superuser
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Re: Is this the right wall socket?


@MartynHolland wrote:

I'm moving at the end of the month and have been told that the phone line in the new house will be provided over voip, even though the new house has already got a VM landline box


Ah OK fair enough and I stand corrected. I guess the move to the new phone service has progressed!

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I work for Virgin Media - but all opinions posted here are my own
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