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TSutton
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Internet dropouts - consistantly

I've recently moved my superhub3 from one room to another, going from a 1meter cable to a 5meter cable, both made up by the VM installer, since then my interent drops out almost instantly if i connect anything other than an amazon alexa?! which seems to continue working no matter what..

I have rebooted the hub many times and tried holding the reset button, none of which seems to help.

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chenks
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Message 2 of 6
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Re: Internet dropouts - consistantly

does it work fine when you revert back to the short cable?
a longer cable could make your connection unstable, and if used may require an engineer to visit re-adjust power levels at the cabinet.
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TSutton
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Re: Internet dropouts - consistantly

How do I go about getting an engineer visit as I cannot use the shorter cable anymore.

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Tudor
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Message 4 of 6
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Re: Internet dropouts - consistantly

Power level on at least one downstream channel is too high. A longer cable would have made it better with those power levels rather than worse, unless the technician changed the tap in the cabinet that you are on. You need to get onto customer services to get the technician back to adjust power levels, probably by inserting an attenuator in the cable.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Forum Team
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Re: Internet dropouts - consistantly

Hello TSutton,

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards 
Gareth_L
 

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TSutton
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Message 6 of 6
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Re: Internet dropouts - consistantly

not seen anything in my Messages yet?

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