For the past three days my internet connection has been dropping repeatedly, multiple times throughout each day. My TV is wired to the hub - it drops repeatedly when watching Netflix for example. Two laptops and two phones connected via wi-fi also drop connection repeatedly. I have switched the hub on and off several times yet it is still happening. Please can Virgin suggest any other options to get my service to be of an acceptable standard? My hub is three years old if that makes a difference!?!
If you have a super hub 3.0 it'll actually look more like this:
With the next screen being like this:
Router Status Page
But good luck with this I had similar issues about 3 weeks ago, had my hub replaced and I still have intermittent connections and frequent drops, I came on here last week for more information to discover an ongoing issue in my area (something to do with SNR).
thank you for reaching out with regards to your broadband issues. I'm sorry that you've been experiencing an intermittent connection, we can certainly look to resolve this for you.
Taking a look at the backend of your services, I can see that your downstream power levels are quite high. We'd need to arrange a tech visit to get this sorted for you. I'll send you a private message now to clear account security, please head to the purple envelope in the top right corner to respond.