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bds1958
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Internet Disconnecting

Been a while since I was on as I've not had any issues........up until a couple of weeks ago when my Hub 2 has been disconnecting from the internet 3 or 4 times a day.

Sometimes it comes back after 5 or 10 minutes other times I have to try and restart the Hub.

As my wife works from home now we are getting extremely naffed off.

I post a screenshot of what today's activity.

Any ideas?

VM Hub 2.jpg






Vivid 200 Broadband
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Full House TV with Sky Cinema
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andrewkp
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Re: Internet Disconnecting

Might be good to post WAN up and down connection and also register with think broadband so they can monitor your connection in case the problem is just WiFi.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/393af8849866a5e079c290d00695b7776f...

 

Or you could just phone up and go through some diagnostics and then get an engineer booked up (if the problem is the on the WAN side).

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bds1958
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Re: Internet Disconnecting

Can you point me to WAN up and down results.

I have registered with Think so waiting for a few day's results.

As the PC is on ethernet cable it's not just WiFi.

Cheers.






Vivid 200 Broadband
Talk More International Anytime Phone
Full House TV with Sky Cinema
V6
500GB TIVO
Pixel C
Google Pixel 3XL
Sony Bravia 4K Smart Android TV
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andrewkp
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Re: Internet Disconnecting

 

This Virgin web page is down at the moment but I believe it should be here

https://www.virginmedia.com/help/virgin-media-hub-connection-status

https://www.virginmedia.com/help/broadband/no-slow-connection

https://www.virginmedia.com/help/broadband

 

Knowing the status and speed of the WAN upstream and downstream channels will help

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