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LucasWong
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Hub 3.0 not working

Hi there , I just got the hub 3.0 yesterday . I set it up and left it over night to let it install the software updates . Woke up this morning and the green light it still flashing . Also our old wifi box seems to have lost connection as well. Can't find the email which they say you need for your account details to activate your account , help please

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Moderator
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Re: Hub 3.0 not working

Hi LucasWong,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you have been having issues with activating your hub.

I hope you have been able to get this all up and running since your post on Friday, however, if this is not the case, there should be a number on the box and also a booklet inside the box the hub was delivered in for you to call to get the hub activated. If you give this a call, the team will be more than happy to help.

Thanks

Lindsey_C

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BrianY
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Re: Hub 3.0 not working

The No for the automated line I have is 0800 953 9500
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