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Wisha
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House phone not ringing in

I have just moved house, and within one day reconnected..but..i have a BT converse225 phone because of hearing impairment, and it was connected to my virgin modem...not into a socket in the wall, but the phone does not ring in...the engineer tried to test it and was told there is no fault..i have read several posts with this problem..can anyone help as i do not wish to buy a new phone that was working perfectly yesterday

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EightBall
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Re: House phone not ringing in

What colour is the adapter that your phone's line cord plugs into? Is it white and kind of dangles or is it black? 

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dnpark38
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Re: House phone not ringing in

Did the installer install a separate VM phone master socket?


"VM 50 Mps Broadband and anytime phone."
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Wisha
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Re: House phone not ringing in

Hi...it is white..a small dangly socket..phone pluggedinto itthen into router
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Wisha
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Re: House phone not ringing in

Just a small dangly white socket to connect house phone to router

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EightBall
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Re: House phone not ringing in

This type of adapter does not contain a capacitor and therefore will not allow an older style phone to ring. You need the black type. 

I don't know the specific phone you're using, but some older phones will take batteries and if live batteries are put into the handset, the phone may ring without a capacitor. 

Otherwise, I would recommend requesting another tech visit and tell them to use the black adapter rather than the white one. 

EDIT: A technician may also be able to co-locate a master socket with your modem and connect it via an extension cable. 

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Forum Team
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Re: House phone not ringing in

Hi there Wisha, 

 

Welcome to the forums and for your first post - I was sorry to understand that you are having some issues with your landline since moving home. 

Are you still having issues with your handset and have you been able to test another one just to see if the line is working ok? 

 

If you do still require further assistance, please do let us know and we'll do all we can to help you out Smiley Happy 

Cheer

Katie - Forum Team


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Wisha
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Re: House phone not ringing in

Hello..I have borrowed another hearing phone..and that rings in..but my BT Converse 225 still does not...and it is this phone that gives me a better hearing. Do I maybe need a new cable from phone to router..or could it be the phoneline outside connecting to my flat. As i have this other phone on loan until my line is sorted, i’m wondering if BT would get it working as I said before , it was working perfectly until i moved...literely to next door ...ty 

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Helpful Answer

Re: House phone not ringing in

Hi there Wisha, 

 

Thanks for the reply and for testing another handset for us. Thankfully this does mean that the line itself is working so we need to look at weather you will be able to use your hearing handset with the 21CV (landline through your HUB). 

 

I have asked the team who are specialists with this type of landline to see if a different connection would work with your handset - once I have a reply i'll be sure to be back in touch as soon as I can. 

 

Cheers

Katie - Forum Team


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Wisha
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Re: House phone not ringing in

Thank you
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