Over the past few weeks my broadband has been dropping intermittently. I contacted Virgin a few times to find out what the problem was but got very little sense from the overseas agent, I am not sure he had all the information. Since this settled down everytime I switch off my Hub it resets to the default password and SSID. This is very annoying and would like to know if anyone has any idea why this is happenning. I have resetted by inserting a clip into the reset button as mentioned in other posts but this has not corrected it.
Alessandro, thanks for the reply. I have tried that and it keeps resetting. I have had the Hub for a few years and no problems until the last few weeks.
Any idea how I can request this to be replaced without phoning up and losing the will to live first waiting to get answered and then explaining the problem at least 5 times before it is understood what I am asking. I know I sound cynical but as I am sure most people on here have been through the same.
If you're lucky the VM forum team will pick this up and sort it out - they're usually very helpful with things like this, but the team isn't resourced for fast and universal responses, so sometimes it takes a few days.
If you don't want to wait, phone up the UK based retentions team and tell them you're leaving because the service is unreliable.
Dial 150 if you've got a VM landline or 0345 454 1111, and select options 1, 1, 4, 5, with that last one being "thinking of leaving". They're usually pretty good at sorting things out.
Note that if you hear a message along the lines "your telephone passcode doesn't allow this option, we are transferring your call to our team to help" then you will be put through to the offshore call centre and you will have to set a new password. When that's done, explain you want to cancel, and they should transfer you to the UK retentions team, or if you redial a bit later when the systems have registered that you now have a compliant telephone passcode, you'll find that the 1, 1, 4, 5 option will now connect you directly.