Grey Box

[170imjin]

The grey box on the outside wall is damaged and  coming away from the the wall, been there since NTL installed it 18 plus years ago.

Can this be replaced?

Thanks

Mick

[Adri_G]

Hi 170imjin, thanks for posting on our help forums and for bringing this to our attention.

Sorry to hear there is a damage on one of our external boxes at your property, we're happy to assist with this.

Just to be sure, we'd need to first establish which type of box we need to arrange fixing. 
Is this our wall-mounted box on the external wall that brings the service into the premises or a cabinet at the street outside?

And one more question please, does this affect your VM services currently in any way and if so, how?

Share a bit more with us and we're here to help.

[170imjin]

Thanks for getting back to me

Its the wall-mounted box on the external wall that brings the service into the premises, there are currently no other issues

Thanks

Mick

[Carley_S]

Thank you for confirming this @170imjin 

Sounds like this is your omnibox. We'll need to book an engineer to come and get this fixed for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thanks so much for joining me on private message @170imjin 
I have now booked you a visit for your omni box concerns – if you do need to reschedule at all for this appointment, please do let us know us know by 4pm the day before and we can rearranged this for you. 

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.