Gone Away Form Received

[pdsudra1]

Hi,

I was meant to recieve my router today but instead got an email saying that Virgin have recieved my 'gone away' form and wasn't sure what this meant. I used to have Virgin Wifi in a previous house and closed that account a year ago. I am repoening an account wiht Virgin in my new house and should have recieved a router and installation a week ago but am still waiting. 

Anyone have any more info on this?

[VM-Jon]

Hi @pdsudra1 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon