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Matthewdsteel
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Flashing green light. How to book engineer

Activated connection via phone number as directed. Got the smart hub delivered and plugged into wall socket as directed. Flashing green bottom light only and no connection.

Does this mean there is some issue with the line? I am guessing I need an engineer to help with the install but there is no way i can see to request one. 

Tried calling up but just on hold for 30 minutes. Tried the online messaging support and didnt get any response. The help from the online guide amounts to turn the hub on and off and check its plugged into the socket.

Pretty disappointed with the experience so far with virgin.

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DJ_Shadow1966
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Re: Flashing green light. How to book engineer

Hello

After plugging in the superhub did you call the activation line to register it with virginmedia.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Matthewdsteel
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Re: Flashing green light. How to book engineer

I called the number to "send the activation signal" before plugging it in. As per the installation guide. Do i need to do it afterwards as well?

 

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DJ_Shadow1966
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Re: Flashing green light. How to book engineer

Hello

The way it works from the instructions is to connect device then call the activation line, as when calling the number the device has to be connected to get the signal from the system.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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