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LloydGreen
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Connected with no internet

Hi all, just set up virgin in my new house, broadband only. It says I'm connected with no Internet, all devices are not connecting, apple and android. Is there an easy fix? New customer.

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-tony-
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Re: Connected with no internet

is this a seld install - if so have you rung the activation line - 0800 953 9500

also check all connections back to the external box - after that if it does not work you need a tech to sort it

____________________

Tony
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Zak_M
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Re: Connected with no internet

Good afternoon @LloydGreen 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

It dose sound as though your account isn't active.  have you managed to get this sorted out since your last post? 

 

Kind regards,

Zak_M

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