I upgraded my hub 2 to hub 3 about 1 mnth ago and have no stable wifi since. All the mobiles devices in the home on both 2g and 5g lose internet connection frequently ( every few minutes). They have full signal connection to the router but no internet, unstable. I told the tech team who sent out a engineer which my wife dealt with, he came and swaped the router and changes the cable from wall to router and also took the old equipment too.
I came home to find the wifi still unstable. I have Ethernet devices which work fine. Another call to the tech team who say they will test me network outside and get back to me. They didnt so i called them a week later (Today) and the Tech lady asks me to change my wifi chanels which i have still unstable. Im losing patience with Virgin very quikcly. Had the hub 2 in the same spot in living room and works flawless for years, Soon as i changed to the hub 3 i get issues. Its very slow compared to the 2. It takes 5 times longer to boot, the Router Settings via the browser are extremly slow to respond.
I would have asked to get the hub 2 reactivated but the engineer took it on his first trip. Ill add some Screenshots of my router settings and see if anyone on here can help with my situation.
if you have a good wired connection the it might be local wireless problems outside of VM control. the SH is a entry level device so you might be best getting a better wireless router and using the sh in modem mode.
The wifi Signal is fine, we all have good signal strength, its just keeps dropping the internet connection for all wifi devices whilst keeping them connected to wifi. My phone is galazy s7 edge on 5ghz, sais connected (no internet), my wifes samsung j5 loses internet same time as me and is on 2.5ghz, my sons samsungs s4 on both channels loses internet at the same time, My wifes samsung tablet loses connection at same time. All devices remain connected to the wifi. I can reboot the router, then after 1-2mins it will lose internet, disconnection will happen every couple minutes for minutes at a time up to hours. The internet is unusable on wifi devices, My wife is already at her 4G limit due to this problem. I need a engineer to come and instead of last time just swapping the equipment and leaving, for him to monitor the problem and finding the fault. All Ethernet devices work perfectly fine.
Your problem may not get resolved even if an engineer stays at your property for some time and monitors the connection and ultimately, if they deem it to be a problem with the local wireless environment, there may be little that they can do beyond swapping out the hub and hoping for the best.
If you run a wireless channel scan so that we can see what your local wireless environment looks like, we might be able to advise further along side the forum team deciding if proceeding with an engineer visit is the best course of action.
Thanks for getting back in touch, I am sorry to see that you have continued to have trouble with your connection.
I have taken a look and it seems there is a change going through currently, ref C00810032, intermittent service throughout the change window. Basically upgrades are going on in the area and we will need to wait until they have gone through before I can double check the connection again.
I will take another look tomorrow morning as the work should then be completed.