Menu
Reply
  • 21
  • 0
  • 0
John5000
Tuning in
312 Views
Message 1 of 7
Flag for a moderator

Can you see anything wrong within my Hub connection details?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-5.438256 qam30
2411000000-5.238256 qam29
3403000000-538256 qam28
4395000000-4.738256 qam27
5387000000-4.538256 qam26
6379000000-4.238256 qam25
7323000000-3.538256 qam24
8315000000-3.738256 qam23
9307000000-3.738256 qam22
10299000000-3.538256 qam21
11291000000-3.738256 qam20
12283000000-3.438256 qam19
13275000000-3.538256 qam18
14267000000-3.438256 qam17
15259000000-3.238256 qam16
16251000000-3.238256 qam15
17243000000-3.438256 qam14
18235000000-3.438256 qam13
19227000000-338256 qam12
20219000000-2.238256 qam11
21211000000-1.740256 qam10
22203000000-1.238256 qam9
23195000000-0.740256 qam8
24187000000-0.440256 qam7



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6440
2Locked37.9290
3Locked38.6260
4Locked38.9280
5Locked38.9260
6Locked38.6150
7Locked38.6180
8Locked38.6140
9Locked38.6170
10Locked38.6150
11Locked38.6220
12Locked38.6200
13Locked38.6100
14Locked38.9230
15Locked38.6170
16Locked38.6110
17Locked38.9130
18Locked38.6100
19Locked38.950
20Locked38.970
21Locked40.370
22Locked38.990
23Locked40.360
24Locked40.3110
0 Kudos
Reply
  • 21
  • 0
  • 0
John5000
Tuning in
308 Views
Message 2 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000052512016 qam12
26030000052512016 qam13
34620000052512016 qam11
43940000051.3512016 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0020
0 Kudos
Reply
  • 21
  • 0
  • 0
John5000
Tuning in
306 Views
Message 3 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

Network LogTime Priority Description
2018-09-09 10:35:39.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:35:39.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:35:40.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:35:40.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:35:41.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:35:48.00ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:38:08.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:54.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:54.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:55.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:55.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:56.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:56.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:57.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:57.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:57.00Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:58.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:58.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:59.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-09-09 10:40:59.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 2.47K
  • 231
  • 616
DaveM
Problem sorter
300 Views
Message 4 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

Upstream power levels are too high. Give them a call.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
  • 21
  • 0
  • 0
John5000
Tuning in
294 Views
Message 5 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

Thanks for replying Dave. What problems occur when Upstream power levels are too high?

0 Kudos
Reply
  • 2.47K
  • 231
  • 616
DaveM
Problem sorter
286 Views
Message 6 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

The hub needs to phone home to keep the connection alive.

If the upstream power levels are too high it struggles doing this and the connection resets, that's what the T3 timeouts are.

You see it as a loss of connection.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
  • 21
  • 0
  • 0
John5000
Tuning in
265 Views
Message 7 of 7
Flag for a moderator

Re: Can you see anything wrong within my Hub connection details?

Dave, thanks for explaining. I appreciate it.

0 Kudos
Reply