Broadbank Kit Not Received

[telboy2]

Hi I ordered a new kit for broadband only and picked an install date of 2nd June. I received an email saying that my kit won't be arriving in time - although not sure why?!

Its now meant to be arriving tomorrow but I've had no dispatch email and nothing to say its coming. 

Can anyone help me with this? It won't let me register for a my virgin media account presumably because I'm not officially live yet and I'm going round in circles with the help function!!

[Zach_R]

Hi @telboy2,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that there's been a delay with receiving your broadband equipment. Has this since arrived and been installed since your post, or are you still awaiting delivery?

Thanks,