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v6 box internet connection

 I have just got a new V6 box.  I have V6 in one room, Tivo in another and PC in a third.  The internet connection to the PC keeps breaking and staying disconnected for about a minute and then reconnecting.  My landline also goes off at times.  When I ring Virgin they say everything is fine.  Help, I know nothing about tech.

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jbrennand
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Re: v6 box internet connection


@timedout wrote:

 I have just got a new V6 box.  I have V6 in one room, Tivo in another and PC in a third.  The internet connection to the PC keeps breaking and staying disconnected for about a minute and then reconnecting.  My landline also goes off at times.  When I ring Virgin they say everything is fine.  Help, I know nothing about tech.


Which model of Hub do you have (printed on a sticker on the base or side)?

How are you connecting all of these devices - wifi or ethernet cable.  If wifi what is the connection like on the PC connected by ethernet cable ?  The fact that the landline is going down as well does suggest its a network connection problem though.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: v6 box internet connection

It is a version 3.0.  The hub is in the lounge.  The Ethernet cable for the PC is from a port in another room to the hub.  Sorry, I am really clueless with all of this. We didn't have any problems until we received the new gear a couple of weeks ago.

 

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Re: v6 box internet connection

It is the PC that uses the Ethernet cable that keeps going down.  

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jbrennand
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Re: v6 box internet connection


@timedout wrote:

It is the PC that uses the Ethernet cable that keeps going down.  


Ok - if that is going down and the phoe is faulty too, you really need to report the fault to CS - have you called it in ?

In the meantime you could post up your Hub network stats on here so people can see if there is a network connection issue.  Hopefully these instructions are simple enough.

if you could go to http://192.168.0.1  (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the  “router status” icon at  top right - or bottom middle - of first page up -- depending on which hub you have  and then copy/paste 3 sets of data onto here - the downstream, upstream , &  network logs.  Don't worry about the formatting it can be easily read (by others & not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses. 

Here is an example of how they should appear

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-3-0-Overheating/td-p/3816312

If there looks to be a network connection problem, a VM Forum staff member on here will organise a technician visit or you may be quicker calling the help line for that.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: v6 box internet connection

Someone called 'Collie' in the community had the same problem in January.  It seemed to go on for a while and ended with them having a technician out - but after that it doesn't say what they did.

 

I have just had another disconnection - this is what the message says:

There is no Internet Connection 

Try:

  • Checking the network cables, modem, and router
  • Reconnecting to Wi-Fi
ERR_INTERNET_DISCONNECTED
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jbrennand
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Re: v6 box internet connection

Call in the fault and see what they say.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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