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DavidJWalker
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Message 21 of 28
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Re: power levels

it shows on the Broadband Monitor on the problems i have

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Message 22 of 28
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Re: power levels

Hi DavidJWalker,

 

I'm sorry that you're still experiencing issues with your broadband service.

 

Are you able to do a trace out and publish your findings here so we can help?

 

Many thanks

 

Paul.

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DavidJWalker
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Message 23 of 28
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Re: power levels

how can i trace the latency and ping outs

one is https://www.thinkbroadband.com/broadband/monitoring/quality/share/bf0c873ec731118338d919536901c78706...

its nearly every day with this

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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DavidJWalker
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Message 24 of 28
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Re: power levels

well in pass week and a half i got dc'd 10 times is it my router playing up then the power levels

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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DavidJWalker
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Message 25 of 28
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Re: power levels

can i get someone to come out again my power levels went to -3 overnight it was around 7 or 8 yesaday

My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Message 26 of 28
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Re: power levels

Hi David,

 

Sorry to hear you've been experiencing some problems with your power levels again. 

Has there been any improvements since your last message to us on Thursday?

 

Dean C  

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DavidJWalker
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Message 27 of 28
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Re: power levels

its all around about -2 and -3.9 its just on near min of power levels


My Broadband Ping - Virgin Media 350MB


Using VIVID 350 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Message 28 of 28
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Re: power levels

I'm going to send you a Private Message to get some more details from you to look into this further for you Smiley Happy

 

Rob

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