18-07-2021 18:24 - edited 18-07-2021 18:30
I'm having issues with intermittent connection dropouts on my broadband with countless T3 timeouts. In conjunction with this I'm receiving a large amount of RS errors. I spoke on the phone and phone person forced me to reset router/he did something on his side; no change. I was then assigned a network engineer to come fit a new router and that has not solved the issue, he confirmed there's no issues with power levels either. I rang up Virgin again and kept getting non-UK call centre who don't seem to understand it's not a device problem but the actual internet is down and kept making me restart/reset the router which as proved before had no issues, and even try to redirect the call to a third party gadget support.
Below is RS errors of since the last clear out, previous it was more than 100k on some of the channels (in space of a day).
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 5559 | 2 |
2 | Locked | 40.3 | 23882 | 4102 |
3 | Locked | 40.3 | 21993 | 3143 |
4 | Locked | 40.3 | 19431 | 2153 |
5 | Locked | 40.3 | 17277 | 1371 |
6 | Locked | 40.3 | 15591 | 798 |
7 | Locked | 40.9 | 14314 | 510 |
8 | Locked | 40.3 | 13227 | 340 |
9 | Locked | 40.9 | 12211 | 272 |
10 | Locked | 40.3 | 11691 | 217 |
11 | Locked | 40.3 | 11024 | 196 |
12 | Locked | 40.3 | 10584 | 143 |
13 | Locked | 40.3 | 10103 | 126 |
14 | Locked | 40.3 | 9194 | 132 |
15 | Locked | 40.3 | 8436 | 91 |
16 | Locked | 40.3 | 7511 | 57 |
17 | Locked | 38.9 | 6507 | 17 |
18 | Locked | 40.3 | 5586 | 28 |
19 | Locked | 40.3 | 4376 | 15 |
20 | Locked | 40.3 | 4181 | 0 |
21 | Locked | 38.9 | 4015 | 10 |
22 | Locked | 38.9 | 3593 | 0 |
23 | Locked | 38.9 | 3395 | 0 |
24 | Locked | 40.3 | 2867 | 1 |
on 19-07-2021 11:56